Help Center


What is your delivery charge?

We charge a set delivery charge of £4.80 for all UK retail orders. If your retail order reaches £60 you will receive free UK delivery.

What is your delivery timescale?

Our delivery timescale is 3-4 working days from the time of your order, however we do endeavour to dispatch orders as soon as we can. At peak times of the year the delivery timescale may be longer.

What do I do if there is an issue with my order?

If there is an issue with your order please contact our customer service team on 01733 260161 and one of our team will assist you.

How do I arrange a return?

Please contact our customer service team on 01733 260161 to arrange your return. We will need to know your order number, the item you want to return and the reason for you wishing to return it. Upon the return being authorised we will provide you with a returns authorisation number and all information to arrange the return. Please ensure the item is securely packaged and the returns form is included inside.

Will you refund my postage costs to return an item?

We will refund postage costs where the return is required due to an error on our parts such as;

if the item is damaged or faulty, or If we sent you the wrong item. We will not refund postage costs for a returned item where no error was found in the testing process.

How do I track my order?
Any tracking information available for your order will be emailed to you when the parcel has been shipped. It will also be available to view by checking your order history when logged into your account on our website.
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I’m unsure which products would be best to use, how do I select the right products?

In the first instance we recommend that you visit an Eve Taylor® therapist so they can analyse your skin to determine which products would be most suitable. You can find a therapist near you on our salon finder by pressing here.

Are your products suitable for Vegans?

All but 9 of our products are suitable for vegans as they contain beeswax, honey or chitosan.

Are your products suitable for use during pregnancy?

Yes, most of our range is suitable during any stage of pregnancy. We do have a small number of products we recommend to avoid.

Are your products suitable for those with nut allergies?

Yes; whilst we use a variety of plant oils with many extracted from nuts in our formulations, we only use purified nut oils which have been winterised, deodorised and refined, a process to devoid them of protein particles which are the element responsible for causing allergies.

Our certification confirms that any of the nut oils used in our products are free from allergens as listed in Annex III of Directive 2003/15/EC amending Directive Cosmetics 76/768/EC.

The products using nut based oils contain no detectable amounts of proteins and consequently

Eve Taylor® products pose no risk of allergens making these products suitable for those with nut intolerances or allergies.

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Environmental Policies
Are your plastic bottles made from virgin plastic?

Our plastic tube components are made from 95% PCR (Post Consumer Recycled) plastic. Our plastic bottles are currently made with at least 10% PCR (Post Consumer Recycled) plastic.

Are your product bottles/components recyclable?
Yes, we are happy to say that our packaging is recyclable.
Plastic bottles – made from PET and HDP and are widely recycled by authorities around the UK.
Plastic pumps – made from a combination of plastics – can be recycled in component form.
Airless pumps – made from plastic and aluminium – can be recycled in component form.
Glass amber bottles and jars - are widely recycled by authorities around the UK.
Aluminium bottles - are widely recycled by authorities around the UK.
Is your packaging (boxes, cartons, box filling etc) recyclable?

Yes, all product cartons and cardboard boxes we use as packaging is fully recyclable.
To pack orders we use packaging nuggets made from natural corn starch which is bio degradable and can be dissolved in water; it’s also pet safe too.

Do you use recycled paper?

Yes, we use FSC or equivalent uncoated paper for all of our product brochures and flyers and are working towards using FSC or equivalent paper for all of our paper based materials.

I’ve heard you plant a tree for every retail product sold, is this correct?

Yes, as part of our environmental initiative ‘Give Back to Nature’ we partnered with Trees for the Future, an organisation which plants trees in the developing world and works with marginalised communities to plant thousands of oxygen producing trees that protect and bring nutrients back to the soil. This helps farmers grow a variety of fruits and vegetables, gain increases in income and access to food, all while improving the environment. We made a pledge to plant a tree for every retail product sold – a minimum of 100,000 trees per year.

Do you offset carbon emissions?

Yes, as part of our environmental initiative ‘Give Back to Nature’, we plant one tree for every retail product sold. Each tree planted offsets the equivalent of 26,000 miles of car driving carbon emissions per year.

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Trade customers
I have a salon and wish to use your products in my services, how do I start?

To learn about using our products professionally, please complete the professional application by pressing here. Once we have verified if you are eligible we will email you our introductory information which tells you all about what Eve Taylor London can do for your business.

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