What is your delivery charge?

We charge a set delivery charge of £4.80 for all UK retail orders. If your retail order reaches £60 you will receive free UK delivery.

What is your delivery timescale?

Our delivery timescale is 3-4 working days from the time of your order, however we do endeavour to dispatch orders as soon as we can. At peak times of the year the delivery timescale may be longer.

What do I do if there is an issue with my order?

If there is an issue with your order please contact our customer service team on 01733 260161 and one of our team will assist you.

How do I arrange a return?

Please contact our customer service team on 01733 260161 to arrange your return. We will need to know your order number, the item you want to return and the reason for you wishing to return it. Upon the return being authorised we will provide you with a returns authorisation number and all information to arrange the return. Please ensure the item is securely packaged and the returns form is included inside.

Will you refund my postage costs to return an item?

We will refund postage costs where the return is required due to an error on our parts such as;

if the item is damaged or faulty, or If we sent you the wrong item. We will not refund postage costs for a returned item where no error was found in the testing process.

How do I track my order?
Any tracking information available for your order will be emailed to you when the parcel has been shipped. It will also be available to view by checking your order history when logged into your account on our website.